privacy policy

The privacy of any personal information you provide us (your personal information) is important to us. The following privacy policy governs the collection and use of your personal information by The Lucky Grape (ABN 33477338573) its related entities, subsidiaries, employees and the broker that will assist you ("we", "us" or "the Group").This policy sets out how we intend to respect your rights to privacy in accordance with the National Privacy Principles contained in the Privacy Act 1988 (Cth). The National Privacy Principles came into effect from the 21st December 2001.

how personal information is collected

The Lucky Grape may collect personal information from you from our website in our online forms. The type of information collected includes your name, address, telephone number and email address. We will endeavour to specify which information we require for our purposes and which information may be provided at your option. You may choose not to supply any optional information requested by us but this may limit our ability to assist you.

How we use your personal information

Personal information collected by us assists us in:

Servicing your order

Learn about your preferences to ensure we promote products and services that will be relevant to your interests, improving your experience

We may periodically send promotional emails and SMS about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You can unsubscribe from receiving promotional and offer related communications at any time by clicking the “Unsubscribe” link in our emails. You can also contact Rock paper Wine directly to unsubscribe, by contacting us.

Investigating enquiries or complaints

We do not sell to or supply your information to third parties except in order to facilitate our services to you. An example of a situation where we may share your personal information with third parties is providing your name and address to a courier company so they may deliver your order. Another example is an information technology provider being able to see your personal information while performing maintenance on this website.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.

We maintain several email lists to keep customers informed about areas of specific interest. We do not sell, rent, loan, trade, or lease the addresses on our list to anyone. Broadcast emails used to communicate with customers on our email lists will contain an opt out or unsubscribe facility in accordance with anti-spam regulations. Alternatively, to opt out please contact us.

Please remember that information you submit via email is insecure. It should be regarded as insecure unless it has been encoded or encrypted. Email is often compared to a postcard in that anyone who receives it can read it. Email will be deemed public information and is not confidential. There is a risk in such communication methods that information can be collected / intercepted and used by others. Please be careful and responsible when you are online.

Disclosing your personal information to others

We do not sell our client lists to third parties nor do we disclose personal information about you to any person outside Rock Paper Wine except on a confidential basis to our approved suppliers (eg; freight partners) to assist in a related transaction and/or assist us in conducting business in a proper manner. These parties are in turn prohibited from using your personal information for any other purpose and The Lucky Grape Wine will only disclose to these parties information necessary for them to perform their duties. Unless required to by regulation or law no other information is disclosed to these parties.

Your rights to access personal information we hold

At any time, you may request a list and copies of personal information we hold about you. If for any reason you believe The Lucky Grape is holding inaccurate or incomplete information about you, you may request a correction and The Lucky Grape will amend as necessary. As relevant information may become out of date quickly we will update this information if required. When your personal information is no longer required, Rock Paper Wine will take reasonable steps to destroy your details.

Feedback and contacting us

If there are any questions regarding the The Lucky Grape Privacy Policy or the way The Lucky Grape manages personal information or if there are any concerns about our treatment of personal information, then The Lucky Grape may be contacted by post, telephone or email:

The Lucky Grape
1800 85 25 70